Shipping policy -
Orders ship via USPS First Class mail. Delivery Confirmation is included with all domestic packages (ie, within the US).
I usually ship items within 5 business days of ordering and will notify you via email when item has been shipped. If for some reason I don't have your size/color I will contact you with an expected ship time.
In the case of a damaged or lost package you will either receive a refund if the item is no longer in stock, or a replacement if I have stock available. Please contact me immediately if either occurs to get the process started.
For international shipping, superorange is NOT responsible for any duty/customs fees/local taxes.
Current Shipping Rates:
USA
T-shirts - FREE SHIPPING!!!
Totes - $3.50 (each additional is $1.00)
Button - 2.50 (each additional is $.50)
Canada
T-shirts & Totes - $8.00 (each additional is $1.00)
Button kits - 7.00
**We no longer ship single buttons to international destinations due to high shipping costs
Everywhere Else
T-shirts & Totes - $13.00 (each additional is $1.00)
Button Kits - 11.00
**We no longer ship single buttons to international destinations due to high shipping costs
There is NO expedited option currently.
For all international orders: Packages can take anywhere from 6 days to 60 days to arrive (I have never seen a package take that long). Please be aware that once a package leaves the US I can not track it, nor am I responsible for any hold ups in your country's customs office. Each order is provided a USPS Customs Declaration number that can be used to located a missing package within your Customs service in *some* cases.
Return Policy -
In order for a refund to occur the garment must be in like new condition. Try it on, stand if front of a mirror. If you don't like it or need a sizing change, please let me know, in most cases I will just swap you a different size. Return shipping is at the buyers expense.
We are not responsible for items that are damaged due to wear and tear. Once it is washed it is yours!
If the item is defective in workmanship a refund or replacement will be offered. Please read the care page before contacting me about defects.
Returns are accepted for 7 days after you receive the item(s). All US orders are shipped with delivery confirmation. The 7 days starts on the day of delivery. Returns are only on items that are like new/unwashed and are NOT FINAL SALE. Return shipping is at buyers expense.
**I will accept returns/exchanges on international shipments, please be aware that shipping times and costs are high, so PLEASE read the policies and sizing BEFORE ordering to minimize the chance of having to do a return/exchange. Return shipping is at the buyers expense. SUNDAY STEALS are excluded**
Final sale are AS IS items and cannot be returned. Listings will clearly state if an item is final sale. SUNDAY STEAL tshirts are always AS IS and cannot be returned or refunded.
Payment -
Payment is accepted through Paypal (which excepts just about every form of tender imaginable). Once you checkout you will be taken to a paypal page to finish your order.
If you pay via e-check / bank transfer, your order WILL NOT ship until the transfer has cleared. If you pay for a pre-order via bank transfer, your spot WILL NOT be held and you will be issued a refund. E-checks / bank transfers can take up to 10 business days to clear.
Privacy -
We will NEVER share or sell your information to ANYONE. We hate that and won't do it. If you signup for our newsletter or other media, you agree to us sending you emails related to our products occasionally.
SUNDAY STEAL -
100 units available at $10 each, shipping and handling is additional
No returns or exchanges on SUNDAY STEAL tshirts. Defective merchandise WILL be exchanged or refunded as usual
Orders begin shipping 7 business days after the close of that specific SUNDAY STEAL
First come, first served
We reserve the right to limit or cancel the SUNDAY STEAL at any time for any reason
Copyright -
All designs are copyright of Super Orange LLC. 2011
